Policies for Abbey-Inn & Suites Accommodations in Nashville, Indiana

READ All Policies Below Before Making a Reservation!

Management will change 1/1/2017. Policies may change for 2017.

Guest Registration Name and Name on CREDIT card used must be the SAME name.

All adult guests should provide photo ID and sign guest registration card.

Check In no earlier than 4:00 p.m. ~ Check Out no later than 11:00 a.m.

All guests must ARRIVE before 10 pm

Guest must include CORRECT e-mail address for confirmation of online reservations.
If you have not received a confirmation email within 24 hours,
or you made a mistake (wrong date) in your online reservation,
Respond to your confirmation email or send to info@abbey-inn.com

Any changes made to guest reservation later (change date/room) may result in additional fees to guest credit card.
Any changes to a reservation MUST be requested via email
by the GUEST making the original reservation and AUTHORIZE any additional charges.
Please, always "RESPOND" to your original email confirmation
to request changes and/or to cancel your reservation.
This helps prevent fraud.

Any credit card disputes must be reported promptly.
Chargebacks** may result in additional charges and/or legal action.

We have LADY BUGS in Brown County. They arrive in mass in October and stay the winter. You may see a few. A beneficial bug with a spicy smell looking for a warm spot to winter. We do not use pest control. We do use a vacuum daily. If you have a problem with lady bugs we are happy to change the date of your stay. As we never know exactly when they will arrive, we make that offer to our October guests once the little buggers have swarmed in. Rooms facing south will have more little visitors. They are good bugs. They eat bad bugs.

Welcome to Abbey Inn & Suites, located in beautiful Brown County Indiana We hope you enjoy your stay with us. Let us know if we can assist you in any way. Please be aware that this is NOT a five star chain hotel. We do NOT have staff 24/7. Check-In - Between 4 p.m. - 6 p.m. W, Th, F, S, S all Other times by arrangement via email. All adult guests checking in should provide photo ID and sign the registration card. Guests checking in at "other" times must make arrangements via email (by responding to your original confirmation email or your reminder email). A damage hold of no less than $200 will be placed on the CREDIT card on file before your arrival. If your card on file does not allow this hold the guest will need to provide additional card, cash or personal check for the damage hold. Please advise us if your arrival will be after 6 p.m. Quite hours begin at 10 p.m. Please check the temperature of your tub upon arrival. If you encounter any problem with your tub or room, please notify housekeeping IMMEDIATELY! During staffed office hours please page staff to the office. Between 9 am and 5 pm M-F Call 812.988.2397 and leave a message that includes name, location, room number. (We CANNOT resolve the problem after you return home). We encourage all guests to arrive during staffed check in hours so any problems with rooms/hottubs can be dealt with promptly. Abbey Inn reserves the right to substitute similar accomodations upon unavailability of your room choice as Hot Tubs are occasionally subject to temporary closure. If a room has special meaning to you (he proposed to me in this room) please make staff aware that you would prefer a change of date to a change of room assignment. This should be done via email after receiving your email confirmation. We hope you enjoy your stay with us. However, occasionally things do go wrong. TV's, hot tubs, kitchenettes and other special amenities occasionally experience mechanical problems. Brown County is a rural community and utilities do not have the same uptime as urban locations. No refunds shall be given with regards to special amenities and/or utility outages. Complaints regarding accommodations must be submitted in writing prior to checkout for consideration by the Manager. Guests agree that if guests find any problems with our accommodations and fail to provide us the opportunity to address those problems while the guest is with us, and/or refuses our proposed remedy, and then falsely disparages us in any public manner but then refuses to retract any such public statements legal action may be pursued. Guests agree that they are healthy and fit and capable of navigating steps, stairs and hot tubs without assistance and have NO allergies/conditions that would prohibit them staying at Abbey Inn & Suites in Brown County Indiana. (No refunds shall be issued should guests choose to leave for said reasons). Check-Out - By 11:00 a.m. Please leave your key in keybox in the office. All Guests must provide a valid CREDIT card. In addition to payment for the room, we will place a hold (not a charge) on the card prior to your arrival to ensure that it is a valid/working card for any incidentals or damages. Should the card on file not accept said hold, guest must supply a working credit card at or before check in. The damage hold will be released by the bank 7-10 days after check-out, provided that there are no damages. If there are damages found, then Abbey Management reserves the right to extract this fee from the card on file. Charges* to Guest's card may include, but are not limited to: damages over and above normal wear and tear, stained linens, theft, defamation, excessive cleanup and/or trash, unwashed dishes, unreturned keys, complaints from other guests, unauthorized late check-outs and evidence of pets or smoking in room. All rooms and suites are to be occupied by no more than 2 adults and no one under the age of 18. Exceeding the stated occupancy constitutes a breach in your agreement and will be cause for immediate termination of your stay without a refund. Additional per guest charges may be added to the credit card on file. All guests who wish to pay cash for their reservation must also provide a valid CREDIT card to hold for damages. NO PETs - Sorry NO pets at Abbey-Inn. Guests who bring pets will be required to board them off site. We love pets, but they need to stay at a doggy hotel, not here. NO KIDs - Abbey Inn is a grown up getaway. We love kids, and they are welcome at our family friendly locations. Hot Tubs - Please, do NOT add anything not supplied by Abbey-Inn (except, of course, yourself). No bubbles, No massage oils, no candle wax! All guests MUST shower before AND after each use of the hot tub. Body products will change the PH of chemicals in tubs. Safe soaking time should not exceed 15 minutes. Improper use of a hot tub can result in health issues for the guest. Body/Hair products mixed with hot tub chemicals can stain bath and bed linens resulting in damage fee. Shower! Notify management immediately if tub leaks or makes strange sounds. Do not leave tubs on full power. (They will overheat and shut down). Hot tubs have weight & water displacement limits. Hot tub occupancy is limited to 400 pounds. If hot tub water is significantly displaced onto floor carpeting and rooms below, a $200 fee may be applied to your room bill for carpet/ceiling restoration. Thank you for your cooperation. Please be aware that hot tubs add significant electrical load and sometimes flip breakers. Follow all instructions carefully and report any problems to staff as soon as noticed. Problems which occur after quiet hours will be corrected by staff in the morning. Towels - We try to supply enough towels for your stay... Then we give you plenty of privacy. For environmental reasons we ask you to use only what you need while visiting Brown County. Please treat our linens with repect. Stained linens will result in damage charges to your credit card. Make up, blood, wine, coffee, body lotions and other things can damage linens. Limited maid service. Plenty of privacy. Food - We provide complimentary coffee in your room. Each room has a coffee maker and mini-fridge for your food items. We guarantee food left around the room will result in Brown County critters. Please, take care not to stain towels and bed linens. Coffee & wine stain. Telephone, WiFi, TV - There are NO phones in rooms. There is free WiFi in common areas. Each room has a flat screen TV with basic DISH channels. Brown County is a rural area. Our internet and TV providers are unable to provide constant quality service. Abbey Inn can make no guarantee that there will be DISH television service 24/7 during your stay. Candles - NO candles. Candle wax damages hot tubs. Thermostats & Controls - Please, do not change any settings without asking. Most Rooms do not have individual controls. Thermostats control wings of the Inn and are set for everyone's comfort. Hot Tubs will increase the temperature and humidity in your room. Please keep cover on when not in use. Quiet Hours - 10 p.m. UNTIL 8 a.m. Please, consider our other guests! No loud or disturbing noise or behavior during quiet hours. Number of Guests occupying a property is limited to the number stated on your reservation agreement. Limits are strictly enforced. Loud music or parties will not be tolerated. Violators will be asked to leave. No refunds. We encourage all guests to arrive during check in hours. We discourage arrival after quiet hours. If you arrive later than normal please be very considerate of our other guests! No Smoking - All of our rooms are non-smoking! This means ABSOLUTELY NO SMOKING inside the building and smoking outside ONLY in designated smoking areas. Violators will be asked to leave. No refunds. Your credit card WILL be charged an extra room cleaning fee. Parking - Abbey Inn provides one parking space per room for one passenger vehicle. Trailers, boats, campers and other vehicles require prior approval and may incur extra charges Our parking areas must accommodate weddings as well as lodging guests. Cabin - The cabin allows kids and one crated small dog. Hot tub is outside. Cabin base price is for 2 guests in 1 bedroom. $50 additional charge per each extra bedroom used. Activities - We have a pond and wildflower walk at the rear of the Inn, and, a fire pit area (S'mores). Please enjoy them. We are adjacent to Brown County State Park. The west gate is 1 mile west of Abbey-Inn. Brown County State Park offers swimming, hiking and horse back riding. It also offers romantic picnic spots with vistas that rival the Smoky Mountains. Please remember you are coming to the woods! If you are lucky you will be greeted only by Brown County Lady Bugs upon your arrival. (We do not charge extra for the experience.) They are harmless and in fact quite beneficial to the environment. Always be aware there are some critters around that can be bothersome (ants & wood roaches) and even dangerous, including wasps, ticks, spiders & snakes. The wood roach is a pesky problem in Brown County. It normally lives under the loose bark of dead trees, logs or stumps. They are fairly good fliers and often enter rooms when doors are left open at night. They require moisture so may be seen around our hottubs. Wood roaches do not survive indoors and the presence of wood roaches is strictly a temporary annoyance. If you are allergic to insects or pollen be sure to bring your anithistimine. If you plan to visit the park bring bug repellant, sunscreen, etc. We cannot control Mother Nature or her critters! Any damage to rooms, bedding, furniture, hot tubs, linens, and/or theft or EXTRA cleaning will be BILLED to your credit card. Beds and hot tubs do have weight load limits. Customers of size must inquire prior to making reservations. Bed frames, carpet, linens & Hot Tubs are expensive...Please be careful. Guests who leave rooms damaged and/or "trashed" will be charged for the clean up and/or repair. Smoking in a non-smoking room or pets in a non-pet room will cause a $200.00 cleaning fee to be charged to your credit card.

*A damage HOLD or authorization of at least $200 is placed on the CREDIT card on file before you arrive. It is released automatically after 7-10 days if no damage is found. If damage is found that hold will be claimed. The minimum damage charge is $50 which includes the actual damage plus the extra staff time to deal with the damage. The damage hold has been increased due to a significant increase in damage to bed and bath linens by guests. Hair and body products mix with hot tub chemicals and damage linens. All guests are required to shower before and after using the hot tubs. **The fee for a CREDIT card chargeback is $25.00. It's a processing fee charged by the CC company to enable them to keep regular service fees at a minimum.

Lost & Found Policy: Guests often return within an hour of check out to claim forgotten items. Items of importance (clothing, pillow, cell phone, etc.) will be held by housekeeping for 1 week. Guests should e-mail info@abbey-inn.com to make arrangements for return via USPS COD. Smaller, incidental items left in guest rooms (toothbrush, nail polish, etc.) will be disposed of by cleaning staff.

WI FI SECURITY WARNING AND DISCLAIMER The Abbey Inn has free WiFi in the common areas of the Inn. In this rural location our source is ATT DSL. Rooms nearest the office are also served. It does NOT work all the time. Brown County Indiana is a rural area and utilities do not have the same "guaranteed uptime" as urban areas. WARNING: This free Service is an open network provided for your convenience and its use is at your own risk. It is available to the general public, and is NOT INHERENTLY SECURE. The providers cannot and do not guarantee the privacy of your data and communication while using this Service. There are potentially serious issues with any computer connected to the Internet without the appropriate security protection, ranging from viruses, worms and other programs that can damage the user's computer, to attacks on the computer by unauthorized or unwanted third parties. By using this Service, you acknowledge and knowingly accept these potentially serious risks of accessing the Internet over an unsecured network and guarantee that you have taken all necessary steps to protect your own computer system, such as installing current anti-virus software and maintaining appropriate firewall protection on all your computer devices. By using this Service, you acknowledge and agree that YOU DO SO SOLELY AT YOUR OWN RISK. Also, by using the Service, you agree to all terms set forth in the following Disclaimer.

Abbey Inn & Suites Cancellation Policy: Be sure to read our cancellation policy below before booking your room We are a small lodging establishment and we have our own policies. They are not like national lodging policies, so please read them. We strongly recommend purchasing the optional trip insurance offered by Access America during online booking for any unforeseen events requiring cancellation. http://www.etravelprotection.com If you need to cancel a reservation : We require a written notice (e-mail or snail mail) 10 days before the date of your stay. Please reply to your confirmation email (or include a copy in snail mail) to request cancellation. You will receive a refund of all monies paid minus the non-refundable $50.00 processing fee. If, for any reason, we are unable to refund your credit card on file, a company check may be issued for the refund within 7 days to the address on file. Late cancellations and/or "no shows" are subject to the full charge of the reservation. Refunds on rooms cancelled late will be made IF all nights are re-rented, less $50.00 late cancellation processing fee. Late cancel refunds, or after arrival refunds for any reason, will be issued by company check and mailed to you 7 business days from the date of the cancelled stay. If your reservation deposit was made by credit card, please note, our front desk staff does not refund room deposits to your credit card. We will work with you to accommodate the need for changes in your reservation. If you have not purchased trip insurance and have a last minute family emergency we will make every effort to re-let your rooms and/or move your reservation to a future date. Again, we recommend trip insurance. Rescheduling of dates is subject to availability and management approval. Rescheduling is a one time option. A rescheduled date cannot be cancelled or rescheduled. We cannot offer any rescheduling options within 24 hours of a reservation’s check-in date except in cases of documented emergency. Please refer to trip insurance recommendation above. If you find a problem with your room upon arrival let us know immediately and we will fix the problem or offer you another room. YOU MUST ACT PROMPTLY. We reserve the right to substitute similar accommodations upon unavailability of any "1st choice" room. Please be advised that we have no control over "acts of God" such as power outages, floods, or insect invasions. Abbey Inn is powered by Morgan County REMC. They post power outages on a website. Power outages happen. Guests should pay attention to storm warnings and be prepared to hunker down during the outages. We suggest guests bring flashlights and cards for these "throwback Thursday" moments. Staff will attempt to arrange a late check out for guests if a power company outage exceeds 2 hours during an event.

Abbey-Inn Brown County / Rates / Policies / Specials / Rooms at the Inn

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